Concerned about a child or young person? Call 0345 603 7627

Children and Families Hub - Consultation line still operating as normal

The Children and Families Hub are seeing an increase in the number of ‘Requests For Support’ (RFS). However, there is not a corresponding increase in the use of the Consultation Line, so we just wanted to let professionals know that the service is still operating as normal.

To use the service call 0345 603 7627, ask for the Children & Families Hub and state you are a Professional. Professionals will also have to state if they are calling for the Consultation Line (Social Worker will give advice but not record the call) or the Priority Line (because an immediate response is necessary). The Request for Support Portal is available here.



How to report a concern about a child

If you are concerned that a child or young person is being harmed or neglected or is at risk of this you should go to the Essex Effective Support website. There is guidance on printing the Request for Support Form here.

If the child is at immediate risk of significant harm, then call the Children and Families Hub on 0345 603 7627 and ask for the 'Priority Line'.


Out of hours: (Mon-Thurs 5.30pm-9am. Fri & Bank Holidays 4.30pm-9am) 0345 606 1212 Email:


If there is an immediate risk of harm to a child then contact the Police.


The Children and Families Hub continue to offer a consultation line for professionals providing advice and guidance. This can be accessed by calling 0345 603 7627 and asking for the 'Consultation Line'.


Request for information portal

Enquiries and requests for information from Children and Families must be made through