For members of the public:
For those working or volunteering with children and families please ensure you are requesting the correct level of support.
The Children and Families Hub continue to offer a consultation line for professionals providing advice and guidance. This can be accessed by calling 0345 603 7627 and asking for the 'Consultation Line'.
There are lots of ways you can get support for children, young people and their families. To get the right help at the right time, different needs have been split into four levels - explained on the Effective Support Windscreen.
Level 1 - Universal services
Level 2 - Additional support and early help
Level 4 - Specialist intervention
For families who need additional support or early help the Directory of services contains information about national and local groups. It will usually be the service who knows the child best who will lead the support.
Early help aims to give children, young people and families the right support at the right time, to reduce the need for higher level interventions. The Essex County Council website has resources to help you understand the level of need and templates to help you get started. Find out more.
Enquiries and requests for information from Children and Families must be made using this link.
Please refer to the Safer Recruitment pages for information about allegations in the workforce and whistleblowing.