Concerned about a child or young person? Call 0345 603 7627

General information and advice during the COVID-19 Outbreak



Christmas Holiday Hunger Projects 2020

Test and Trace App - App to help control COVID-19 transmission alongside national and local contact tracing.

Test and Trace Service

Shielding guidance for children and young people

Essex Coronavirus Action webpage and Facebook page - Latest information - national and local advice and support. 

Essex Welfare Service - For people who are not able to get any support from either family or friends or from their local district area support groups

Essex Schools Infolink COVID pages - documents, resources and FAQs for schools

Online safety resources - These are for professionals, parents/carers and young people and are in relation to online grooming and exploitation, as there is a risk this may increase during the lockdown. 

Coronavirus (COVID-19): guidance for local authorities on children’s social care - Guidance for local authorities and their partners to help support and protect vulnerable children

Covid-19 and early intervention: Evidence, challenges and risks relating to virtual and digital delivery

Coronavirus (COVID-19): safeguarding in schools, colleges and other providers - Guidance for schools and colleges to support them keeping children safe, including online, during the coronavirus (COVID-19) pandemic.

Communicating with younger children about COVID-19 – a few ideas about how adults might communicate with younger children.

Essex Schools Infolink - Information including the model interim Child Protection policy for period of closure due to COVID-19 and  safeguarding briefings that are being sent regularly to all schools.

Top Tips for responding to Domestic Abuse - Home may not be a safe place for those affected by domestic abuse. Practitioners play a vital role in addressing domestic abuse in the current COVID-19 pandemic and national lockdown.

Babies cry, you can copeInfo for parents and professionals. During this challenging time stress levels at home may be increased. Please follow the ICON guidance for coping with crying.

Supporting Vulnerable and Looked After Children during Ramadan

Online Safeguarding: The Dark Web - Children's Society briefing explaining what the dark web is, why young people may be accessing it and what to do if you have concerns.

Essex Youth Service Zoom sessions - Weekly timetable of activities including baking, maths club, bingo, dance and much more...


Domestic Abuse

National Live chats and survivor forums


Women’s Aid Survivors Forum

Women’s Aid Live Chat 

Victim Support Live Chat


Essex based 


Compass 24/7 Domestic Abuse helpline – 0330 333 7 444


Compass provides information, advice and guidance to the public and professionals who have concerns about family, friends and people they work with who may be victims of Domestic Abuse.


Changing Pathways 

Next Chapter 



Perpetrator – Respect phone line (for any one worried they may be harming someone else) - 0808 8021414


For more information about anything related to Domestic Abuse visit the Southend, Essex and Thurrock Domestic Abuse website.  



NHS advice for Coronavirus - Symptoms, self-isolation and high risk groups advice about staying at home - Stay at home, protect the NHS, save lives

Coronavirus Multilingual hygiene and prevention posters

North East Essex CCG

East Suffolk and North Essex Foundation Trust

Essex Partnership University Foundation Trust 

Thurrock CCG

Anglian Community Enterprise 



Districts – support in local communities

Maldon and District CVS

Chelmsford CVS

CVS Tendring

Basildon, Billericay and Wickford CVS

CVS Uttlesford

Brentwood CVS



Volunteers Good Practice Guide for those coordinating volunteers & Volunteer Code of Conduct


Volunteer Tasking Framework (vetting processes)


Safeguarding advice for volunteers - Video from Waltham Forest District Council




College of Policing Guidance



Cybercrime and Fraud

Covid-19 themed phishing emails containing links and attachments attempting to trick people into divulging personal information including financial information are on the rise. Some examples of current scams are detailed below. To keep yourself safe take a look at this information from the National Crime Agency Fraud Scams 


HMRC - Emails purporting to be from HMRC offering a tax refund and directing victims to a fake website to harvest their personal and financial details.

Assistance with funding in the absence of school meals - Targeting families with phishing emails offering financial support to parents and carers by clicking on a link to fraudulent website and requesting bank details.

ASDA/Tesco - Sterile Delivery - Offering ASDA/Tesco sterile delivery plus gift cards if users click on a link to register their credit card.

‘The sneeze of death/pandemic survival’ - Details unpleasantries of Covid-19 and plays on people’s fears and hopes. People who are searching for answers and information are encouraged to click dangerous links.

Newsletters and update - Fraudsters providing articles about the virus outbreak with a link to a fake company website where victims are encouraged to click to subscribe to a daily newsletter for further updates.

Trading advice and investment opportunities - Fraudsters sending investment scheme and trading advice encouraging people to take advantage of the coronavirus downturn. They are scamming people looking to buy medical supplies online, sending emails offering fake medical support and targeting people who may be vulnerable or increasingly isolated at home.

Text messages - There has also been an increase in fraudulent text messages, one in particular purporting to be from GOV.UK. Any text message containing a link should be treated with caution. The best way to find information from GOV.UK, or any other agency, is to visit that particular website via a trusted source and not clicking on links in unsolicited texts or emails.